Return & Refund Policy
Effective Date: January 1, 2026
At MercuryMarinePro, customer satisfaction is important to us. We carefully inspect and verify all outboard motors and marine equipment before shipment to ensure quality and accuracy. Due to the specialized nature of marine products, all return requests are reviewed individually and subject to the conditions outlined below.
Return Eligibility
Returns may be considered under the following circumstances:
• The product received is significantly different from the item described in the listing.
• The shipment arrives with damage caused during freight transportation.
• An incorrect item was shipped due to an error on our part.
To be eligible for review, all return requests must be submitted within three (3) days of the delivery date. Supporting photographs and documentation may be required.
Non-Returnable Items
The following items are generally not eligible for return or refund:
• Products that have been installed, used, altered, or modified after delivery.
• Items damaged due to improper handling, installation, maintenance, or misuse.
• Electrical and electronic components that have been connected or tested after receipt.
• Special-order, custom-order, or customer-requested products.
We strongly encourage customers to verify compatibility, specifications, and installation requirements before placing an order.
Inspection Upon Delivery
Customers are responsible for inspecting all shipments immediately upon delivery.
If any visible shipping damage is present:
• Note the damage clearly on the freight carrier’s delivery receipt before signing.
• Take detailed photographs of the packaging and product.
• Notify MercuryMarinePro within 24 hours of delivery.
Failure to document visible freight damage at the time of delivery may affect the ability to file a successful freight claim with the carrier.
Refund Processing
If a return request is approved, refunds will be processed after the returned item has been received and inspected. Approved refunds will be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.
Shipping Costs for Returns
Return shipping costs may be the responsibility of the customer unless the return is the result of a shipping error, product misrepresentation, or carrier-related damage that has been properly documented.
Contact Us
If you have any questions regarding returns, refunds, or product eligibility, please contact our customer support team before making a purchase. We are happy to assist you in selecting the correct marine equipment for your needs.
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